Terms and Conditions

VERTIGE MONACO SARL, 10 rue Bosio, 98000 Monaco, Principality of Monaco, sells card-holders via www.myvertige.com. If you buy products on this website, you must accept these conditions. No other terms apply.

PRODUCTS

We make every effort to describe our card-holders clearly and accurately on this website. However, we won’t be liable for any mistaken descriptions or variations from the products delivered. We reserve the right to change the style, design and colours of Vertige's products without prior notice. Serigraphs, logo and prints can be sensitive to temperature changes, and can easily become affected with dirt, humidity and excessive dryness. Vigorous rubbing by the customer can also damage the serigraph.

PRICE

All prices are subject to change without notice. Shipping fees when applicable are not included unless specified otherwise. VERTIGE MONACO is not responsible for typographical errors. Prices are in Euros (€) unless specified otherwise.

ORDERS

Order(s) for card-holders must be made through our website. You will be responsible for ensuring the accuracy of your order and we can’t be responsible for any incomplete or inaccurate information. By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly.

PAYMENT

Payment must be received by us before your order will be accepted. We will confirm acceptance of your order and provide a receipted invoice for your payment by sending you an e-mail. All payments must be cleared before items are shipped.

All payments are handled by Checkout. VAT is included for orders within European Union. VAT and/or fees for import and/or customs are not included for orders outside the European Union.

Vertige Monaco will never store or transfer any credit card information. We use an external payment gateway, Checkout for e-commerce. Checkout handles card information and uses technology that allow the identification of the cardholder, and meets the requirements of the PCI DSS and CAS and utilize PCI-secured payments.

DELIVERY

We use Colissimo International for shipping items. We deliver all card-holders within seven business days, and it’s usually even quicker within Europe. When you have completed your order, you will be sent an e-mail confirmation from them/or us including your tracking information.

If your delivery address is not within the European Union, you may be subject to import duties and taxes. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; VERTIGE MONACO advises each customer to contact their local customs office for further information.

You should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Please feel free to contact us regarding delivery and shipping questions and we will respond within 24 hours.

DATA PROTECTION

VERTIGE MONACO Online Shop will never make your personal details available to other companies for marketing purposes. We will keep a record of your address details with the intention of sending your order.

Information you enter into our registration forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your attempted transaction. We will not use this data for any other purpose, we will not store it for longer than necessary and we certainly will not share it with any other company. Our aim is simply to provide you with the highest level of service.

WRONG ITEM

If you received a wrong item, please contact us within 7 days of receipt. We will arrange for you to return the item and we will ship the correct item and cover all shipping fees.

DAMAGED GOODS

If your product is damaged when delivered, any claim must be notified to us by you within 7 days of the delivery date, stating the nature of the defect and quoting the invoice number. If your claim is considered as valid, we will send you a new product to replace the damaged one.

RETURNS

Shipping is not refundable. If your shipping was free, the shipping cost will be deducted from your refund. You must obtain a return authorization before shipping the item back to us. Returns will be authorized only for items in original, never-used, undamaged condition within 14 days of delivery of the items. Used items cannot be returned.

CANCELLATIONS

Your statutory rights as a consumer include cancellation of your purchase without specific reason, within 14 days after you received the goods. You will receive a full refund on the condition that the product is unused and returned in its original packaging.

If an item is out of stock, we reserve the right to cancel any order. We will notify the customer of a replacement or any equivalent products when possible.

GOVERNING LAW AND JURISDICTION

These terms shall be governed by and construed in accordance with the Principality of Monaco's Law and agree to submit to the exclusive jurisdiction of the Monaco courts.

REGISTERED OFFICE:
VERTIGE MONACO SARL, NIS number: 4791B17723, VAT ID: FR 67 00011852 0
info@myvertige.com